bfb77's Privacy Policy
A complete and transparent account from bfb77 on how your personal information is collected, used, and kept secure.
Introduction & Scope
This Privacy Policy ("Policy") applies to all registered and unregistered users of the bfb77 platform. When you use bfb77's website, app, or related services, you consent to the terms of this Policy.
1.1 Purpose of This Policy
bfb77 believes that personal privacy is a fundamental right. Through this Policy, we aim to inform our users about what information is collected, why it is collected, how it is used, and what steps we take to protect it. We always operate on the principle of transparency.
1.2 Who This Policy Applies To
This Policy applies to all users of bfb77 — those who have created an account, those who are simply browsing the website, and those who have contacted our customer support — all are covered under this Policy.
If you disagree with any part of this Policy, please stop using our platform and contact us at [email protected].
What Information We Collect
bfb77 collects only the information necessary to provide services, ensure security, and meet legal obligations.
2.1 Identity Information
The following information is collected during account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (as part of the KYC process)
2.2 Financial Information
The following information is required to process deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history
- Deposit and withdrawal amounts
2.3 Technical Information
The following is collected automatically while you use our platform:
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Login times and activity logs
2.4 Usage Information
To improve our services, we analyse the following information:
- Gaming patterns and history
- Preferred game categories
- Time spent on the site
- Pages visited and click patterns
- Customer support contact history
How Your Information Is Used
bfb77 uses collected information only for specific, legitimate purposes. We never use your information unnecessarily.
3.1 Service Delivery and Operations
Your information is essential for creating and managing your account, verifying login, processing financial transactions (deposits and withdrawals), and providing gaming services. bfb77 cannot operate any of these functions without user information.
3.2 Identity and Age Verification
In accordance with applicable regulations in Bangladesh and under our responsible gaming policy, we ensure that all users are 21 years of age or older. Identity documents submitted for this purpose are verified.
3.3 Security and Fraud Prevention
Your transaction and activity data is analysed to prevent unauthorised account access, money laundering, fraud, and other illegal activities. SSL encryption technology is used on every transaction, providing the highest level of protection for your information.
3.4 Customer Support and Communication
Your email and mobile number are used to resolve your queries or issues, send important account-related notifications, and inform you of policy changes.
3.5 Service Improvement and Personalisation
By analysing your gaming preferences and usage patterns, we work to make your experience more personalised and improved. This analysis is conducted in aggregate and is not used to identify individual users.
Cookies and Tracking Technologies
bfb77 uses cookies to keep our website running smoothly and to improve the user experience.
4.1 Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, perform security checks, and complete payment processes. These cookies cannot be disabled.
4.2 Performance Cookies
These cookies monitor page loading speed, error logs, and site performance. The information collected is anonymous and is used solely for technical improvements.
4.3 Functionality Cookies
These cookies are used to remember your preferred language, display settings, and other personalised settings, so you do not have to reconfigure them every time you log in.
4.4 Cookie Controls
You can disable non-essential cookies from your browser settings. However, doing so may cause some features of the website to work in a limited capacity.
Sharing Information with Third Parties
bfb77 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances.
5.1 Payment Processors
Necessary information is shared with the relevant payment service providers to complete your financial transactions (bKash, Nagad, Rocket, Upay, and bank transfers). This information is used solely for the specific transaction process and is prohibited from being used for any other purpose.
5.2 Technology Service Providers
Limited information is shared with organisations that provide technical support for operating our platform. These organisations work under strict confidentiality agreements and cannot use your information without bfb77's direction.
5.3 Legal Requirements
We may share information with authorities if required by a court order, a lawful request from a law enforcement agency, or mandatory disclosure under applicable law. In such cases, we provide only the minimum information necessary.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new operator. In such cases, we will notify users in advance and ensure that the same standards of this Policy are maintained.
bfb77 never sells or rents your personal information to third parties for marketing, advertising, or any other commercial purpose.
Data Security Measures
To protect your information, bfb77 has adopted industry-leading technical and procedural security measures.
6.1 Encryption
SSL/TLS encryption technology is used for all data transmission on our platform. All information exchanged between your browser and our servers is transmitted in an encrypted state, making it completely impossible for third parties to read.
6.2 Access Controls
Only authorised personnel can access your personal information. Every instance of data access is logged and regularly audited. Staff receive regular training on data protection.
6.3 Server Security
Our servers are located in secure data centres and are protected by firewalls, intrusion detection systems, and regular security scanning. Automated alerts are triggered if any irregular activity is detected.
6.4 Response to a Data Breach
If a breach of your data security occurs for any reason, bfb77 will notify affected users as quickly as possible. We will immediately investigate the cause of the breach, take steps to contain the damage, and implement measures to prevent such an incident in the future.
Data Retention and Deletion
bfb77 retains your information only for as long as necessary.
7.1 Active Account Data
While your account is active, all information necessary to provide services is retained. You can view and update your account information at any time.
7.2 Financial Transaction Data
Under legal and regulatory requirements, it is mandatory to retain financial transaction records for a specified period. This information is kept for the designated period even after an account is closed.
7.3 After Account Closure
If you request account closure, your personal information will be deleted or anonymised as quickly as possible after legal requirements have been met. Some information may need to be retained for a specified period due to legal obligations.
Your Rights and Controls
bfb77 believes you should have full control over your own information. Your rights are detailed below.
8.1 Right to Access
You can request to view all information we hold about you at any time. Upon receiving such a request, we will provide you with a detailed report within a set timeframe.
8.2 Right to Correction
If there is any inaccuracy or incompleteness in your personal information, you can request that it be corrected. Many details can be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may be retained to meet legal obligations or protect legitimate interests.
8.4 Right to Object to Processing
You have the right to object to marketing communications or analytical processing. Upon such a request, we will stop using your information for that purpose.
To exercise any of the above rights, email us at [email protected]. Our 24/7 support team will help process your request.
Protection of Minors
bfb77 is highly committed to protecting the privacy of minors.
9.1 Age Limit Policy
bfb77 is strictly for users aged 21 and over. We do not intentionally collect information from any minor. Age verification during account registration is mandatory.
9.2 If a Minor's Information Is Found
If it comes to our attention that a minor's information has been collected by mistake, we will immediately close the relevant account and delete all collected information. Parents or guardians who become aware that their child's information has been collected may contact [email protected].
Policy Changes and Updates
We may update this Privacy Policy from time to time.
10.1 Notice of Changes
If any significant changes are made to this Policy, we will update the date at the top of the page and send a notification email to registered users. For minor changes, only the date may be updated.
10.2 Continued Use After Changes
If you continue to use the platform after being notified of a policy change, it will be assumed that you have agreed to the new policy. If you do not agree with the changes, you may request that your account be closed.
10.3 Previous Versions
To view previous versions of this Policy, contact [email protected]. We retain previous versions for a reasonable period of time.
Contact Us
If you have any questions or concerns about our privacy policy, please don't hesitate to get in touch with us.
Privacy Support
Our 24/7 support team is ready to help with any requests related to your data protection, account data, or clarification of this policy.
Our live chat support is available in both Bengali and English, seven days a week, twenty-four hours a day.